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This cutting edge and comprehensive book—with contributions from the star faculty of Cornell University's School of Hote...

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guid...

Praise for Connected CRM “Many books explore the subject of CRM. In this book the ‘m’ is for Marketing and David’s seaso...

A practical guide for providing exceptional client service Most advertising and marketing people would claim great clien...

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to ma...

A practical approach to better customer experience through service design Service Design for Business helps you transfor...